1. Introduction
Welcome to Indraveen Technologies. We are a custom software development and AI automation agency based in Chennai, Tamil Nadu.
This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (https://www.indraveentech.in), request a Free Assessment, or communicate with us regarding our services.
As a consulting and development agency, we act as the Data Fiduciary for the personal data you provide to us through this website. This policy is designed to reflect the requirements of the Digital Personal Data Protection Act, 2023 (DPDPA) and the Digital Personal Data Protection Rules, 2025, including provisions that become applicable as their respective commencement dates take effect.
This notice is presented independently and in plain language so that you can easily understand how we collect, use, and protect your personal data.
2. Information We Collect
2.1 Information You Provide to Us
When you interact with our website, such as booking an Operational Discovery session or filling out a contact form, we collect:
- Identity Data: First name, last name, and job title.
- Contact Data: Email address and phone number.
- Business Data: Company name, website URL, and details about your operational challenges or project requirements.
2.2 Information We Collect Automatically
To ensure our website functions correctly and to analyze visitor engagement, we collect limited technical data:
- Technical Data: Browser type, operating system, and device screen size.
- Usage Data: Pages visited, time spent on the site, and interaction with our components.
- Cookies: We use a limited number of essential and analytics cookies to operate the site and understand visitor engagement. You can control or disable cookies through your browser settings; disabling some cookies may affect site functionality.
- Note: We do not log precise GPS location data or track your browsing activity across other websites.
2.3 Children's Data
Our website and services are intended for business use by adults and are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a minor without verifiable parental/guardian consent, we will take steps to erase it promptly.
3. How We Use Your Data
We use the information we collect strictly for legitimate business purposes, including:
- Service Delivery: To evaluate your business requirements and prepare customized proposals or process blueprints.
- Communication: To schedule assessments, respond to your inquiries, and provide customer support.
- Marketing: To send you relevant insights, case studies, or service updates (only if you have opted in, and you may opt out at any time).
- Website Improvement: To analyze how visitors use our site so we can improve the user experience and technical performance.
We process your personal data only for the purposes described in this Policy or otherwise permitted by applicable law. Where consent is required for a new purpose, we will seek the appropriate consent before processing your data for that purpose.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data. We may share your data with trusted third-party service providers that assist us in operating our website and business, including:
- Cloud Infrastructure & Hosting: Service providers used to host and operate our website, applications, databases, and related infrastructure.
- Communication Services: Email and communication service providers used to send correspondence and respond to inquiries.
- Analytics Services: Analytics providers used to understand website usage, measure performance, and improve our services.
- Authentication Services: Authentication providers used where necessary to support secure access to our services.
- Payment Services: Payment processors used when you make payments for our services.
We take reasonable steps to select service providers that provide appropriate security and privacy safeguards and require them to process personal data only as necessary to provide their respective services.
4.1 Cross-Border Data Storage and Transfer
Some of our service providers may store or process personal data outside India. Where personal data is transferred outside India, we take reasonable steps to use service providers that maintain appropriate security and privacy safeguards and to comply with applicable Indian data protection requirements governing cross-border transfers.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, consistent with applicable data protection and data minimization requirements.
- Business Inquiry & Contact Data: Retained for up to 2 years from your last interaction with us (e.g., your last email, form submission, or call), after which it is erased unless you re-engage with us or a longer retention period is required by law.
- Client Engagement Records: Where a formal engagement (MSA/SOW) is signed, records related to that engagement (including invoicing and accounting data) may be retained for longer periods as required under applicable Indian tax, accounting, or corporate law, independent of this website's marketing-inquiry data.
- Security & Traffic Logs: Retained for a minimum of 1 year for security, investigation, and forensic purposes.
Where applicable law requires advance notice before deletion, we will provide such notice in accordance with the applicable requirements.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. Our website utilizes HTTPS encryption to secure data transmitted via our contact and assessment forms.
However, please note that no transmission of data over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
7. Your Privacy Rights
The following privacy rights are provided under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable rules, and will apply in accordance with their respective commencement and implementation requirements:
- Access: Request confirmation of whether we are processing your personal data and obtain a summary of it.
- Correction: Request that we correct inaccurate or incomplete personal data.
- Erasure: Request the deletion of your personal data, subject to our legal and regulatory retention obligations.
- Withdraw Consent: Withdraw your consent for marketing communications at any time.
- Grievance Redressal: Raise a grievance regarding our handling of your personal data.
- Nominate a Representative: Nominate an individual to exercise these rights on your behalf in the event of your death or incapacity.
7.1 How to Exercise Your Rights
To exercise any of these rights, please email us at support@indraveentech.in with the subject line "Data Rights Request", describing the right you wish to exercise. Please provide sufficient detail (e.g., the email address or details you originally submitted) to allow us to identify your data.
7.2 Response Timeline
We will acknowledge and resolve privacy-related grievances within a reasonable period, and in any event not exceeding 90 days, in accordance with applicable law and the applicable DPDP Rules. If you are not satisfied with our response, you may escalate your grievance to the Data Protection Board of India through its applicable official channels.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., LinkedIn). We are not responsible for the privacy practices or the content of those third-party sites. We encourage you to read the privacy policies of any website you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by updating the "Last Updated" date at the top of this page.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, how we handle your data, or wish to exercise your privacy rights, please contact:
Indraveen Technologies
Business Location: Selaiyur, Chennai - 600073, Tamil Nadu, India
Business Contact: +91 79047 54545
Email: support@indraveentech.in
Privacy & Grievance Contact:
Name: Praveen Manickavasagam
Designation: Proprietor
Email: support@indraveentech.in
We will respond to privacy-related grievances within a reasonable period, and in any event not exceeding 90 days, in accordance with applicable law.